Shipping Information

All of our products are made in South Korea. Orders are typically delivered within 7-10 days.
For customers in Cebu City and nearby areas, we also offer same-day shipping for in-stock items.
All shipments are carefully monitored to ensure safe, reliable, and timely delivery.

See the details below to learn more about our shipping process:

• Cebu City & Lapu-Lapu: Free Shipping for in-stock items (same-day delivery available)
• Other Areas in the Philippines: Standard shipping ₱200
• Shipping costs are automatically calculated at checkout and included in your total payment

• We deliver to all locations in the Philippines.
• Orders typically arrive within 7-10 days. For customers in Cebu City and nearby areas, same-day shipping is available for in-stock items.

• Orders placed before 2 PM: Same-day delivery (for in-stock items)
• Orders placed after 2 PM: Next-day delivery (for in-stock items)

• Cebu & Nearby Areas: Orders for in-stock items are carefully prepared and packed, typically 1-2 business days before being handed over to Maxim for delivery.
• Outside Cebu: These are shipped with a typical processing time of 3–5 business days before shipment.

• Nationwide shipments are handled by Alin Cargo, ensuring safe and timely delivery.
• For Cebu and nearby areas, deliveries are booked via Maxim, providing fast and same-day delivery for in-stock items.

• Once your order is shipped, we will provide you with the tracking number and courier details via the email or mobile number you provided at checkout.
• You can check the delivery status directly with the courier using the tracking number.

For any questions or concerns about your delivery, you can reach our support team through:

o Email: thevanillaknitph@gmail.com
o Phone: +63 954 351 6799
o Social Media: Send us a message on our official accounts (Facebook, Instagram, or TikTok)